Virus, Malware & Spyware Removal
The performance of your computer can be affected by viruses, malware & spyware. These invisible programs that come into your computer attached to files or pictures in emails you receive, or in programs or music files downloaded from untrusted website can affect your computer by running in the background slowing it's performance to a crawl. And since you cannot see these programs, they can be transmitted to other computers in the same way. By uploading files, documents, pictures etc. from a infected computer.
At TymeTech, we use advanced tools and utilities to effectively remove the critters that have invaded your computer, therefore restoring the performance of your computer back to factory state.
Removing viruses is not a easy or quick task. It can take hours depending on your computers speed, file structure and amount of data in your hard disk.
Most viruses can be removed in one sweep, however, there are a few which cannot be removed completely, leaving traces behind which my expand later. In this case, we recommend scanning your data, backing up and rescanning again. Once the data is clean, then a restore of your operating system is suggested.
Because of the time involved, we recommend the computer be brought into our service center to eliminate having to pay for a man on-site for hours. A reliable anti-virus will be recommended to minimize future threats and expenses.
Virus, malware and spyware removal in TymeTech Service Center: $99.00
(Add $100 to remove viruses in your home or business and $99.00 for each additional computer)
(Your other option would be to erase everything and reload the operating system (Windows), re-install any peripherals (printers, etc.) and applications you installed after purchasing your system. Keep in mind that files backed up after a infection may be attached to files and may re-infect the computer after restoring files).
TymeTech has a EXTREMELY HIGH SUCCESS RATE in removing the viruses and malware from infected computers WITHOUT any data loss.
TERMS AND CONDITIONS The TymeTech receipt will need to be presented to the technician for verification prior to any service being performed. You will be called to review your service and any additional requirements for carry-in service.
Customer Responsibilities: An adult (18 years or older) must be present during the entire installation or repair process. If the technician arrives at the scheduled time and no adult is present, or if the adult leaves prior to the service being completed, the technician will leave and you will be subject to the stated service charges. You must type in all passwordsfor security purposes. is not responsible for lost data – please ensure you have backed up your important data prior to any service. Customer is responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee. Customer is responsible for the removal of any packing materials or trash. There will be a $50 fee for any cancellation within 24 hours of scheduled on-site service. Technical Service fees are nonrefundable once the service process has begun (any cancellations must be made prior to actual service to receive any prorated refund).
Express Notebook Repair: Outlined prices do not cover liquid spillage, impact damage, missing parts or any effects of neglect, misuse or abuse discovered at check-in or while in our lab. Service requires a $65 nonrefundable diagnostic fee once service is initiated. There are certain proprietary brands that TymeTech may not be able to repair due to part availability. This will be communicated if TymeTech is unable to repair your machine.
Tasks That Must Be Completed Prior to Install or Repair: Please back up all vital data files prior to service being performed. TymeTech is not responsible for loss of data. Any hardware devices, components, peripherals, software or cabling needed for the install must be purchased and supplied by you. If network connectivity is desired for multiple devices, you must supply device (router, hub, modem or switch) with adequate number of ports to support the required number of devices. ISP/Internet or home network connection must be activated and working properly prior to any related install. All equipment being installed must be located in the general area where the install is taking place. The technician must be given immediate access to the equipment so the service call can begin as scheduled. Customer must provide adequate environment (power, space, etc.) for the scheduled service. Customer is responsible for providing power cords and surge protectors. Customer must have available all legally licensed software and media that may be required.
Service Warranty: TymeTech warranties its workmanship for a period of 30 days from the service date. This includes issues with the configured installation set up by the technician. TymeTech is not responsible for issues due to setting changes, new software upgrades, ISP connection issues, relocation, viruses or spyware issues, or misuse. A complete terms and conditions document will be supplied to you at the scheduled service call.
- Additional trips not covered by the warranty will be subject to charges.
- Tutorial services are not covered under this warranty
- TymeTech warranty is only valid on virus, spyware and adware removal service if TymeTech technician verifies proper protection against such threats System Minimum Requirements for Networking: Please check to see that your computer meets these minimum requirements:
- Windows® disk or restore disk must be available with key code at the time of installation
- A broadband or cable connection must be active before the installer arrives
- All computers to be networked must be virus free and all devices being connected must be in good working condition
- Internet connection, router and primary PC must be in the same room
Call us, stop in or email us so we can help.